Terms of service

OVERVIEW

By purchasing any product or content from this website, I confirm that I have read and agree to the Wax With Lena Academy Risk & Release Waiver. I understand that waxing carries potential risks including but not limited to redness, irritation, allergic reactions, burns, skin lifting, infection, and possible scarring — whether caused by instructional content or physical products purchased. By purchasing and using any content or products, I acknowledge that I am choosing to perform waxing on myself voluntarily and entirely at my own risk.

Personal/DIY Use Only: This instructional content is intended solely for personal, at-home use. I agree that I will NOT use this content to perform waxing services on others in exchange for money, compensation, tips, or any form of payment without holding the proper state-issued cosmetology, esthetician, or waxing license required by my state or jurisdiction. This restriction does not apply to approved wholesale buyers purchasing physical products for professional resale.

I confirm that I have reviewed the Contraindications List and that I am not currently using any medications, products, or treatments listed, and that I have not been advised by a doctor or medical professional to avoid waxing. I understand that this content and these products are provided for educational and personal use purposes only and do not replace professional training or medical advice.

By proceeding with any purchase, I voluntarily assume all risks and agree to release, waive, and hold harmless Wax With Lena Academy and Kalena Fite from any and all liability, claims, damages, injuries, or losses that may arise from the use of this instructional material or any physical products purchased.

Welcome to Wax With Lena Academy! The terms "we", "us" and "our" refer to Wax With Lena Academy. Wax With Lena Academy operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Wax With Lena Academy is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials and for all account activity.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colors or product appearance may differ from how they appear on your screen. We do not warrant that the quality of any products or services purchased will meet your expectations. All product descriptions are subject to change at any time without notice.

Waxing Kits & Physical Products: All physical products, including waxing kits and supplies, are sold as-is for personal use only unless purchased under an approved wholesale agreement. Wax With Lena Academy makes no guarantee that any physical product will be suitable for your skin type, condition, or individual circumstances. You assume all risk associated with the use of any physical product purchased. Wax With Lena Academy and Kalena Fite are not liable for any skin reactions, injuries, burns, irritation, allergic responses, or damages resulting from the use of any physical product.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Wax With Lena Academy reserves the right to accept or decline your order for any reason. Your order is not accepted until Wax With Lena Academy confirms acceptance and processes your payment. Please review your order carefully before submitting.

SECTION 4 - NO REFUNDS POLICY

All sales are final. Wax With Lena Academy does not offer returns, exchanges, or refunds on any products or content, including:

  • Digital products (videos, PDFs, downloadable content): Due to the immediate accessibility of digital content upon purchase, no refunds will be issued under any circumstances.
  • Physical products (waxing kits, supplies): All physical product sales are final sale. No returns or exchanges are accepted.
  • Wholesale orders: All wholesale purchases are final sale. No returns, exchanges, or refunds are accepted.

By completing your purchase, you acknowledge and agree to this no refunds policy. If you experience technical issues accessing digital content, please contact us at support@waxwithlenaacademy.com and we will assist you promptly.

SECTION 5 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed. You agree to provide current, complete, and accurate payment information for all purchases.

SECTION 6 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 7 - INTELLECTUAL PROPERTY

All content on our Services, including trademarks, text, images, graphics, video, and audio, is owned by Wax With Lena Academy and protected by U.S. and foreign intellectual property laws. This content is licensed for your personal, non-commercial use only.

You may not reproduce, distribute, modify, publicly display, republish, resell, or transmit any material from our Services without prior written consent. Unauthorized use may violate federal and state intellectual property laws.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party sites. Access to third-party sites is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Wax With Lena Academy is powered by Shopify. All sales and purchases are made directly with Wax With Lena Academy. Shopify is not responsible for any aspect of any sales between you and Wax With Lena Academy. You hereby release Shopify and its affiliates from all claims arising from your transactions with Wax With Lena Academy.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and agree to our Privacy Policy.

SECTION 11 - DISCLAIMER OF WARRANTIES

THE SERVICES, DIGITAL CONTENT, AND ALL PHYSICAL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ANY WARRANTY THAT OUR PRODUCTS OR CONTENT ARE SUITABLE FOR YOUR INDIVIDUAL SKIN TYPE, HEALTH CONDITION, OR CIRCUMSTANCES. WE ARE NOT RESPONSIBLE FOR ANY ADVERSE REACTIONS, INJURIES, OR DAMAGES RESULTING FROM THE USE OF OUR PRODUCTS OR CONTENT.

SECTION 12 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, WAX WITH LENA ACADEMY AND KALENA FITE SHALL NOT BE LIABLE FOR ANY INJURY, SKIN REACTION, ALLERGIC RESPONSE, BURN, SCARRING, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF ANY SERVICES, DIGITAL CONTENT, OR PHYSICAL PRODUCTS PURCHASED THROUGH THIS STORE.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wax With Lena Academy, Kalena Fite, Shopify, and our affiliates, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of your breach of these Terms, your violation of any law, or your use of the Services or any products purchased.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services or any content purchased to perform waxing services on others for compensation without holding the proper state-issued cosmetology, esthetician, or waxing license required by your state or jurisdiction. This restriction does not apply to approved wholesale buyers purchasing physical products for professional resale. Any unauthorized commercial use of our content is strictly prohibited and may result in legal action.

SECTION 15 - WHOLESALE PURCHASES

Wax With Lena Academy offers select physical products for wholesale purchase to licensed beauty professionals, salons, and retailers. The following terms apply to wholesale orders:

  • Eligibility: Wholesale purchasing is available to licensed cosmetologists, estheticians, waxing professionals, salons, and approved retail partners only. By placing a wholesale order, you represent and warrant that you hold all required licenses and permits to resell or use these products in a professional setting.
  • No Refunds: All wholesale orders are final sale. No returns, exchanges, or refunds are accepted.
  • Resale: Wholesale buyers may resell physical products only. Digital content, videos, and educational materials are strictly excluded from wholesale agreements and may not be resold, redistributed, or shared under any circumstances.
  • Liability: Wax With Lena Academy is not liable for how wholesale products are used, applied, or resold by the buyer or any end customer.
  • Wholesale Inquiries: Contact us at support@waxwithlenaacademy.com.

SECTION 16 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the state where Wax With Lena Academy is headquartered. You consent to venue and personal jurisdiction in such courts.

SECTION 17 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms of Service at any time. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to: support@waxwithlenaacademy.com